On 3 September, Salesforce launched Core, Advanced and Max editions for Agentforce Sales, Agentforce Service and Agentforce Industries. List prices for the Sales and Service editions were published. For Industries, Salesforce said only that new pricing will take effect later this fall, and that existing customer pricing on legacy editions remains unchanged.
As of the middle of October, we could not find a published price or an effective date for the Industry Editions. If you run Salesforce for financial services, healthcare, the public sector or another vertical, that leaves you planning against a number that does not exist yet.
What the Industry Editions are
The Industry Editions include everything in the Sales and Service editions, plus industry data models, compliance and privacy controls, preconfigured processes and agents built for each sector. Independent coverage of the launch notes that the Industry pricing was left open, so a team building a 2027 budget is working against a price that has not been set.
Salesforce has said existing Agentforce 1 customers can move to Max at no extra cost. Whether anything comparable applies to customers of the industry products has not been spelled out in public.
What is known and what is not
For Sales and Service, Core is 195 dollars per user per month, Advanced is 395 dollars and Max is 550 dollars, and independent analysis puts the list increase for Core at roughly 11 percent against the edition it replaces. Max holds at the price Agentforce 1 already carried. Each edition includes a Flex Credits allocation, along with Slack, Tableau Next and a Premier Success Plan.
None of that tells an industry customer what their own edition will cost, what it will include or when it applies. It would be a mistake to assume the Industry Editions will follow the same percentage increase, or the same bundle, as the Sales and Service ones.
The planning problem
There are two risks. The first is signing a renewal now on legacy terms and then being moved to a new edition at an unknown price. The second is waiting for the price and finding yourself close to a renewal date with less time to negotiate. Another review points out that bundled and already paid for are different things, so any new bundle needs to be compared against what you already own and use.
Salesforce says legacy pricing remains unchanged for existing customers, but it has not said in public how long that lasts or what happens at your renewal. That is the question to ask first.
A reference point, not a forecast
For context, Salesforce’s earlier Agentforce for Industries add-on was listed at 150 dollars per user per monthon top of the underlying cloud licence. That number is useful as a baseline for thinking about what an industry customer pays now, but it does not tell you what the new Industry Editions will cost, because they bundle more and replace the add-on structure.
Treat any figure you hear before Salesforce publishes its own as a guess. The sensible use of a baseline is to know what you pay today, so that you can recognise quickly whether the new price is better or worse once it appears.
What to do now
Find your renewal date and your non-renewal notice date, and work out how they relate to Salesforce’s fall timetable. Ask Salesforce in writing which edition and price will apply at your renewal, whether your current price holds for the full term, whether you could be migrated automatically, and how you would be credited if you upgrade part way through.
Build a budget range rather than a single figure. Use your current price as the low case, and a case that adds an uplift of the kind seen on the Sales and Service editions as the high case, treated as a scenario rather than a forecast. Where your renewal falls close to the announcement, consider a shorter term or a clause that fixes your price until the new one is published.
Finally, list the components that are now bundled, such as Slack, Tableau and a Premier Success Plan, and check which of them you already pay for separately. An overlap is a negotiating point. It is also a reason to ask for a credit rather than accept a bundle at face value.
Who can wait and who should act
Not every industry customer needs to act this month. If your renewal is more than six months away, the sensible step is to note the open question and ask your account team to confirm in writing that you will be told before any change affects you. If your renewal falls before the end of the year or early in the next, start the conversation now, because that is the group most exposed to a price that appears late in the process.
Keep it in proportion
Salesforce is likely to publish the pricing soon, and the final position may be better than feared. The aim is not to delay a decision indefinitely. It is to avoid committing blind when the missing piece is known to be coming. A few written answers and a short extension may be all it takes.
Conclusion
Salesforce has priced its Sales and Service editions but not its Industry Editions, and has said only that pricing follows later this fall. Industry customers have to plan renewals and budgets without a published figure.
Ask for the price protection and the migration terms in writing, build a range into your budget, and compare any new bundle against what you already pay for before you agree to it.
