Salesforce Optimization

Cut through the complexity, right-size your licenses, and unlock real value from your Salesforce ecosystem.

Usage AssessmentTier AlignmentSELA 
Negotiation
Contract Renewals
Cost OptimizationUser & Access ManagementCommercial
Negotiation

Salesforce is Draining Your Budget

Between confusing license tiers, unused add-ons, and aggressive renewal cycles, companies regularly overspend by 20 to 40% on Salesforce licenses. Without clear visibility into actual usage, you’re likely paying for features you don’t need - or missing opportunities to negotiate better terms.

Rising Costs

Annual price hikes, expensive top-tier licenses, and unused seats and features drive Salesforce costs up.

Lack of Insight

Accurate data on real license usage or feature adoption is murky at best, and hard to act on.

Renewal Pressure

Short timelines and limited leverage for negotiation lead to suboptimal renewal outcomes.

Complex Add-Ons

Costly features like CPQ or Marketing Cloud are underutilized but add cost.

User Management Gaps

Hundreds of licenses are tied to inactive or misaligned user personas.

2Data’s Salesforce Methodology

01 The Data Layer

Astablish a complete view of your Salesforce estate by extracting license, usage, and access data across all orgs.

02 Operational Needs Assessment

Map user roles and business functions to actual Salesforce activity to expose over-licensing.

03 Optimization Analysis

Get a detailed license reallocation and downgrade plan based on real usage patterns. Quantify projected savings and flag compliance risks before audit exposure.

04 Negotiation Support

Deploy Salesforce pricing benchmarks, deal strategy, and term redlines to challenge sales-led proposals and secure favorable terms.

05 Futureproofing

Implement license governance and a forecasting model to maintain alignment as your needs evolve. Renewal visibility, policy controls, and planning frameworks sustain long-term license efficiency.

License & Org Discovery

Identify all active Salesforce licenses across your instances, including Sales Cloud, Service Cloud, CPQ, Experience Cloud, and add-on modules. This includes reviewing legacy contracts, license bundles, and Salesforce Order Forms.

Usage & Access Data Extraction

Collect and normalize license usage data across all users, roles, and permission sets. This includes login trends, API consumption, feature use, and login history, giving a full picture of what’s being used vs. what’s paid for.

Entitlement & Contract Mapping

Entitlements are reconciled against actual usage and business needs. We map SKUs to real user roles, enabling early detection of over-licensing and dormant allocations.

Persona & Role Profiling

Define user personas through interviews and workshops with business units to map their daily workflows to license types. Identify mismatches where features are over-licensed and underutilized.

Functional Coverage Review

Assess use of Salesforce across business functions (e.g., sales, service, marketing) to determine whether the current license configuration reflects actual operational needs.

User Segmentation Analysis

Segment user base by usage intensity and access requirements. This enables strategic down-tiering or consolidation of license types (e.g., moving from Enterprise to Platform or from full user to Chatter).

License Reallocation Plan

Realign license assignments based on usage data and operational mapping, identifying where licenses can be downgraded, consolidated, or reassigned.

Compliance Risk Review

Flag any areas of overuse, unauthorized access, or non-compliant configurations (e.g., custom app access on a restricted license type), helping to preempt audit exposure.

Cost Modeling and Savings Forecasting

Create a detailed financial model of current vs. optimized licensing scenarios, identifying short-term savings (via term adjustments or reductions) and long-term benefits.

Salesforce Pricing Benchmarking

Leverage market benchmarks and recent client deal data to provide pricing targets across SKUs, add-ons, and renewal terms. This supports data-driven negotiations rather than sales-led guidance.

Commercial Strategy and Playbook

Get tailored negotiation strategies, including hard and soft concessions, bundling tactics, and contract clause analysis. We help clients challenge Salesforce’s pricing structures and avoid non-negotiable traps.

Procurement & Legal Enablement

We support your procurement and legal teams with terms review, counterproposal drafting, and internal business case documentation to accelerate internal approvals.

License Management Framework

Design a governance model for ongoing license tracking, usage reviews, and user onboarding policies. This includes guidance on internal roles for license assignment and periodic usage audits.

Renewal Calendar & Forecasting

Build a roadmap to anticipate key renewal dates and true-up events, giving clients time to evaluate cost drivers and revalidate needs.

Change Control & Demand Planning

Integrate Salesforce licensing into your broader IT planning, so growth initiatives (e.g., new modules or orgs) can be forecasted and budgeted with licensing implications in mind.psum dolor sit amet, consectetur adipiscing elit.

Reduce contract costs, manage risk, and simplify your Salesforce licensing.

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Frequently Asked Questions

Welcome to our FAQ section! Here you’ll find answers to some of the most common questions we receive. If you don’t find what you’re looking for, feel free to reach out to us directly, and we’ll be happy to assist you.

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Are optimizations successful with both SMBs and large enterprises?

We run successful projects across multiple organizational sizes, industries, and geographies. On average, companies reduce their contract costs by 32% with
2Data regardless of company size.

Read our success stories  
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Why choose an independent advisory instead of an LSP?

LSP’s can be helpful for compliance maintenance, but because they resell vendor licenses there’s an obvious conflict of interest. An independent advisor safeguards your best interests by remaining totally vendor and tool agnostic.

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What happens if we already have a reseller or LSP? Do you work with them or replace them?

An LSP is there to support you with the operational aspects of your contract. Our focus at 2Data is on helping you reduce costs through market insights, benchmark data, and proven tactics to support you in your contract negotiations separate to your LSP.

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What’s the average timeline for the delivery of an optimization project?

This depends on your organizational needs. Most once-off optimizations take between 3-6 months, while our Optimization as a Service offering gives you comprehensive coverage over a longer period.

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Do you charge a flat fee, time-based rate, or success-based fee?

We use an equitable pricing model that accounts for number of devices/users and geographic considerations. We offer the choice between a flat fee, or a success fee tied to the outcomes of the project.

On average, companies make back 15 times the cost of our services through both realized cost savings and cost avoidance.

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Why OaaS Saves You More

Continuous Optimization:

Regular assessments to identify and eliminate inefficiencies.

Ongoing adjustments to maximize license utilization and prevent waste.

Cost Savings and Overspend Prevention:

Proactive monitoring and strategic adjustments to reduce overspending.

Discover new savings opportunities with every cycle.

Self-Funding Model:

Savings achieved are reinvested into further optimization.

Optimization services become self-funding over time, continuously driving added value.

Flexible Program Objectives:

Customizable service scope, cadence and vendor focus based on evolving business needs.

Dynamic focus to address unexpected events like audits.

High-Touch Expertise:

Access to licensing expertise and negotiation support.

Stay audit-ready with proactive license management and vendor compliance.